Our privacy policy

Protecting your privacy and the confidentiality of your personal information is very important to us and fundamental to the way we serve you. This privacy policy outlines how we collect, store, use and disclose personal information. It also confirms our obligations under a variety of national and international legislative requirements.

What is your personal information?

In this privacy policy, the term “personal information” means any information we collect which identifies you or can be used to identify you.

*Why do we collect personal information?

We need to collect some personal details from you and to provide you with our Services. Without collecting your identifying information we are not able to provide you with the services you want. We may also need to collect additional personal information so we can manage your account and provide our service.

From whom may we collect personal information?

Our service is not directed to individuals under 18. We do not knowingly collect personal information from users under the age of 18. If you become aware that a minor has provided us with personal information, please contact us at info@7starlodges.com If we become aware that a minor under 18 has provided us with personal information, we will take steps to delete such information.

What personal information do we collect?

The information we collect about you depends on the services you use. It may include any of the information below:

• Your name, date of birth, contact details. Contact details may include your home address, email address and phone number.
• Information to prove your identity. This could be your driver’s license or another government issued/approved ID.
• Information relating to your credit worthiness.
• Details of Services we have supplied to you or you have asked about.
• Details needed to deliver those Services or to answer your questions.
• When you tell us, Services or activities you like, including how you like to use our services.
• Information about you that you provide us directly or indirectly when online.
• Information you provide to us through your use of the Services.

​Some of the information above may be sensitive information. For example it could be about your health or financial matters. You consent to us collecting that information as outlined above, including when you provide it to us directly, or through your use of the Services we provide.

Information about how you use our services

• We may collect the information outlined below:
• Your personal details when you make a booking.
• The date, time and length of each session when you use the Services. Also, your general location at the time of these sessions.
• The level of service you receive. This may include details of system faults or events which may affect our services.
• The date, time and length of your internet browsing. Also, your general location at the time.

How do we collect personal information?

We collect your personal information if you do any of the below:

• Provide information to us in service enquiry forms.
• Provide information to us when you use our Services.
• Subscribe to newsletters, alerts or other Services from us.

Visit our website and other online content (including social media) that we own and manage.

Information collected from other sources

We may collect personal information from the below:

- Other companies associated with 7 Star.
- Credit reporting agencies, law enforcement agencies and other government entities.
- Entities that provide services to us. This includes entities to which we may disclose your personal information. We explain who these entities are below.
- Publicly available sources of information, like market research providers.

We may also collect information in different ways. We will take all reasonable steps to let you know if we do.

How do we use cookies?

We might use cookies and other techniques such as web beacons. Cookies are small text files stored in your browser. Web beacons are small, clear picture files used to see how you use our Site(s). This helps us understand how we can make our online Services more relevant to you. We may use a persistent cookie, which is a cookie that stays linked to your browser. A persistent cookie is used to record your visits so we can recognize you if you visit our Site(s) again. It also lets us keep track of Services you view so that, with your consent, we can send you news about them.

We also use cookies to measure traffic patterns, to see which areas of our Site(s) have been visited and to measure total transaction patterns. This helps us see how our Site(s) are used so that we can improve our online services. You can set your browser so your computer stops cookies or lets you know each time one of our Site(s) tries to set a cookie. We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run our Site(s), track user movements, and gather broad demographic information.

How do we use your personal information?

We may use your personal information and usage information in the ways set out below:

• Providing you with our Services. This might include extra Services not in your agreement with us.
• Contacting you with messages about changes to our Services.
• Generating bills, managing your account, and carrying out debt-recovery.
• Verifying your identity.
• Carrying out credit checks and credit reporting.
• Dealing with questions, complaints and other customer care activities.
• Carrying out market analysis and research.
• Development of our Services.
• Understanding how users use our Site(s)and services anonymously and personally.
• Analyzing the things that interest you. We use those details to provide you with Services and information suited to your needs, interests and location.
• Contacting you about our Services and those offered under other brands that our group owns. This may include marketing these services to you. See below for more information about direct marketing communications.
• Protecting our network and managing the volume of website activity. For example, we identify peak periods of use so our Site(s) can better handle the volume at those times.
• Conducting internal investigations in relation to crime and fraud prevention, detection, recovery or prosecution.
• Training our staff.

​For other purposes, 7 Star will ask for your consent to use your personal information.

Direct Marketing Communications

We may send you direct marketing messages and information about the below:

• Our services and special promotions that may be of interest to you.
• Offers or promotions based on how you use our services for example your activities, location information and browsing information in connection with the services.
• Other companies’ products and services (including offers and discounts we’ve arranged for our users) we think may interest you if you’ve chosen to receive this information.

​This marketing material may be sent by various methods. This includes but is not limited to, telephone, and any form of electronic message (including, but not limited to, email, SMS, MMS, WhatsApp, PXT or Video PXT, and social media message technologies). You consent to us sending you marketing material by any of those methods. If you indicate a preferred method of communication, we will try to use that method when practical. Also, at any time you may opt-out of receiving marketing material from us by contacting us. Or you can use any opt-out method provided in the material. We’ll make sure your name is taken off our mailing list.

How can you opt-out of marketing materials?

If you’d rather not get our direct marketing material, it’s easy to opt-out. Just contact us on +27 (0)78 2654 262. You can also use any opt-out methods provided in our marketing material. If you do choose to opt-out we will still need to send you essential information about your account, your Services and other information required for you to use our Services.

Who can we provide your personal information to?

7 Star might disclose your personal information both within and outside South Africa to the entities below:

• Our service and content providers including the providers of web hosting for our Site(s) and mailing services.
• Our dealers, contractors and advisers.
• Our providers of marketing, research and telemarketing services.
• Other entities comprising part of the 7 Star group of companies.
• Our professional advisors including lawyers, accountants, tax advisors and auditors.
• Debt collection agencies and other parties that assist with debt-recovery functions.
• Law enforcement bodies to assist in their functions, courts of law or as otherwise required or authorized by law.

Do we disclose your personal information outside South Africa?

7 Star may disclose personal information to other companies in the 7 Star group as well as third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to make sure the overseas recipients of your personal information do not breach the privacy obligations relating to it. We may store or sometimes disclose personal information to entities outside South Africa. Some of these entities are 7 Star data hosting and other service providers.

How do we hold and protect your personal information?

The security of your personal information is important to us. We take all reasonable steps to securely store your personal information so it’s protected from unauthorized use, access, modification or disclosure. This includes both physical and electronic security measures. We sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.

​We also ensure that your personal information is seen and used only by staff who need it to do their jobs. Our staff securely destroy any printed documents containing your details. We run checks of our systems, service providers and staff to make sure that your personal information is held and used properly. We give our staff training about privacy and the proper use of your details.

How can you protect your account from unauthorized access?

Anyone who knows your online username and password can access your account. You must keep this information secure and are obligated to do so under our Terms of Use. 7 Star accepts no responsibility for information it discloses to parties who know your username or password.

How accurate is the personal information we hold about you?

We take all reasonable measures to make sure the personal information we hold is accurate, complete, and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we have your most current and accurate details, please let us know when your information changes. For example, if you change your name or address.

Can you access and correct the personal information we hold about you?

Yes, but there may be times where we cannot grant you access to the personal information we hold. For example, we may not grant access to information if it could interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

To request your personal information please contact us and let us know what personal information you require access to. We will not charge you for simply making the request or for making any corrections to your personal information. We may charge reasonable costs for carrying out your request.

Personal Information Request form

If you think your personal information is out of date or may not be accurate or complete you can ask for it to be updated. If we do not agree that there are grounds to change it, we’ll add a note to the personal information stating that you disagree.

How can you report a breach of your privacy?

If you believe your privacy has been compromised, please contact us and let us know details of the alleged compromise. A member of our Privacy team will get in touch within 10 business days.

Applicable Law

The Site (excluding any linked third-party sites) and Services are controlled by 7 Star. By accessing the Site and using the Services, you accept that any disputes about the Site, Services, or the Content are to be determined by the courts having jurisdiction in South Africa in accordance with the laws in force in South Africa (subject to the application of any principle of conflict of laws inconsistent with this requirement). This Site may be accessed throughout South Africa and overseas. 7 Star makes no representation that the content of the Site or provision of the Services complies with the laws (including intellectual property laws) of any country outside South Africa. If you access this site from outside South Africa, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

Contact us

​If you have any questions about your privacy, or if you would like a printed copy of this privacy policy (free of charge), please contact us.

​-Email: info@7starlodges.com
-Call: +27 (0)78 2654 262

Terms and Conditions

##Terms and Conditions##
Introduction
​*7 Star Lodges (“we” or “7 Star Lodges”) is operated by 7 Star Oase (Pty) Ltd.*

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The services, reservations and use of the site and property are provided to you subject to the Terms and Conditions set out in these Terms and Conditions (“Terms and Conditions” or “Agreement”) and our Privacy Policy, and any other rules and policies set out on the site and on the property thereafter. The Terms and Conditions below and any other rules or policies set out on the Site comprise the entire agreement between you and 7 Star Lodges and supersede all prior agreements between us.

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Acknowledgment and Acceptance
​Please read the Terms and Conditions carefully. By completing the registration process, accessing or using the site you accept and agree to comply with and be bound by these Terms and Conditions.

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Guest Responsibilities
​As a guest you are responsible for your own and accompanied guest’s conduct and decorum during your stay at 7 Star Lodges, you must not: (i) defame, abuse, harass or threaten others; (ii) make any bigoted, hateful or racially offensive statements; (iii) advocate illegal activity or discuss illegal activities with the intent to commit them; (iv) post or distribute any material that infringes and/or violates any right of a third party or any law; (v) post or distribute any vulgar, obscene, discourteous or indecent language or images; (vi) advertise or sell to, or solicit others; You shall remain solely responsible for the conduct and decorum of your party and shall indemnify and hold the Indemnified Parties harmless for the actions of your party. We reserve the right of admission and removal of your person and party at any time and for any reason.

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Modification to Services Provided; Terms and Conditions
​You acknowledge and agree that we may, with or without notice, modify the venues due to operational requirements.

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Payment Terms; Refunds; Cancellation
​7 Star lodges requires a 30% deposit to confirm all reservation. No reservations are final and may be canceled at any time until the full 30% deposit is received. Guests will receive a confirmation of a reservation as soon as deposits are processed.

Full payment for reservations must be received no later than 45 days prior to check in. 7 Star Lodges reserves the right to cancel reservations without refund if the full balance is not received 45 days prior to check in. Guests with a payment method on-file with the 7 Star Lodges will be automatically changed the balance amount 30 days prior to check in. Please let us know if you would like to use a different payment method ahead of this date.

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We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Totals listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.

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At check in, we will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price may be subject to change.

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There is a credit card required for this reservation to be completed, please see below cancellation policy:
Refunds are applicable to the following criteria based on the number of days before the date of arrival.

Reservations canceled less than 48 hours after the initial booking is made will receive a full refund provided the booking check in date is more than 14 days after the booking is made.

If cancelling less than 14 days before arrival, forfeit 100% of the booking total.

If cancelling less than 31 days before arrival, forfeit 100% of the booking total, however guests may select alternative dates subject to availability and any difference in rates between the old and new rates, plus an additional processing fee of R2,287.

If cancelling less than 60 days before arrival, may choose to forfeit 30% of the booking total; or choose another suitable date subject to availability, plus an additional processing fee of R2,287 and the difference (if any) between the old and new rates.

Reservation cancelations made more than 60 days prior to check in will receive a deposit refund - less a processing fee of R2,287.

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The above cancellation penalties apply to voluntary, guest-initiated cancellations only. Cancellations or modifications due to Force Majeure Events (as defined in the Force Majeure section) or other external disruptions (e.g., flight cancellations, road closures, or natural disasters) are not considered guest-initiated and will be handled as follows:

No refunds will be issued, but 7 Star Lodges may offer rescheduling or a credit voucher at its discretion, subject to availability and without additional fees (rate differences may apply).

Guests are required to obtain comprehensive travel insurance covering such events, including trip cancellation, interruption, and inaccessibility due to weather or infrastructure issues. Proof of insurance may be requested at booking. 7 Star Lodges is not responsible for reimbursing guests for insurance premiums or claims.

Accessibility to the lodge is deemed available if at least one public road route remains open, even if primary routes are restricted or travel is delayed. Guests are responsible for arranging alternative transportation and bear the risk of travel disruptions

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* Please note that the cancelation policy was updated 15th of Jan 2026

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Rates Includes, Terms and Conditions:

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Conservation levy of R150 per room per night.

Selected local and premium drinks.

Meals and snacks consumed on the property.

Activities on the property.

Tariff excludes specialized laundry and off property excursions

Please note own alcohol and illegal substances is not permitted on the premises

Check-in time 12pm check-out time 10am

Guests are required to sign an indemnity form on arrival

No pets allowed without prior written agreement from Oase management

Please see full list of inclusions here

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Tariff excludes specialized laundry and off property excursions. In the event of disruptions to included activities (e.g., safaris) due to weather, natural events, or Force Majeure, 7 Star Lodges reserves the right to substitute, modify, or cancel such activities without refund or compensation. Alternative on-property activities may be offered where possible. Guests acknowledge that outdoor activities are weather-dependent and no guarantees are made regarding their availability

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Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters (such as floods, storms, or fires), pandemics, epidemics, government restrictions, civil unrest, strikes, terrorism, or disruptions to utilities, transportation, or infrastructure ("Force Majeure Event").

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In the event of a Force Majeure Event affecting the lodge's ability to provide the booked services (including access to the property or included activities), 7 Star Lodges may, at its discretion: - Suspend or cancel the booking without liability for refunds; - Offer to reschedule the booking to alternative dates, subject to availability, without additional fees (though rate differences may apply); or - Provide a credit voucher for future use, valid for 12 months.

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Guests will not be entitled to a refund in such cases, except where required by applicable law. 7 Star Lodges will notify affected guests promptly and provide reasonable assistance with insurance claims. This clause does not affect guests' rights under the Consumer Protection Act.

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Privacy
​7 Star Lodges is committed to protecting the privacy and confidential information of guests. Please click here to see our Privacy Policy which sets out how and why we collect, use and disclose your personal information.

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Proprietary Rights
​7 Star Lodges owns the content including the graphics, names, text, software, page layout, design, processes, procedures, logic flow or other material contained in the website and our property. No one may copy, reproduce, distribute in any way, decompile, reverse engineer or disassemble the site content. Modification of 7 Star Lodges’ content in any prohibited way is a violation of copyright and other proprietary rights.​

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No Misappropriation or Misuse of Names, Marks, other Proprietary Material
​You agree not to use, misuse or misappropriate any brand names, trademarks, service marks, patents, images, text or other proprietary material or content of another on or through the website. If you use such proprietary material or content, by doing so, you warrant that you have the rights and authority to do so.

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Confidentiality
​Every guest at 7 Star Lodges must not, without the prior written approval of the other party, disclose the other party’s Confidential Information. A party is not in breach of this paragraph in circumstances where it is legally compelled to disclose the other party’s Confidential Information. Despite any other provision of this paragraph, 7 Star Lodges may disclose the terms of a guest’s preference to its related parties and escrow agents as required to ensure the provision of the services to a guest but must ensure that every person to whom that disclosure is made solely for the purposes of advising or reporting to 7 Star Lodges.

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Links and Advertisers
​This Site may contain links to third party sites including contractors, contracted to provide services to 7 Star Lodges. 7 Star Lodges is not responsible for the condition or the content of those sites. The link(s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site(s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. 7 Star Lodges does not represent that the content or services available from third party sites are appropriate or available for use in all places or under all conditions. If you access other content or services from third party sites, 7 Star Lodges is not responsible for your compliance with local laws or other applicable laws.

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Content Disclaimer
​You agree that in relation to access to the Site or Services, 7 Star Lodges does not, nor does any other party, make any warranty as to the accuracy or reliability of the services and website. As a user of the services and website, you should make your own enquiries before using our services and website. To the extent permitted by law, 7 Star Lodges and its employees... exclude all liability for any loss or damage (including indirect, special, or consequential loss) arising from the use of, or reliance upon the website, services, or property, including but not limited to disruptions caused by Force Majeure Events, travel delays, or inaccessibility. Guests assume all risks associated with travel to and from the property. Star Lodges does not accept responsibility for any liability in respect of access to other content through the use of the website.

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Indemnity
​You must indemnify and hold harmless 7 Star Lodges or its employees contractors and agents and keep them indemnified, against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:

any breach by you of these Terms and Conditions; or

reliance by you on any information obtained through your access and/or use of website and services.

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Nature of Agreement
​These Terms and Conditions are the entire and only agreement between you and 7 Star Lodges and supersede any prior or other understandings, representations or warranties including, but not limited to, any purchase orders, service agreements, invoices or other Terms and Conditions that you may provide to us in respect of the website or services. You agree that each use of the services and the website reaffirms your acknowledgement and agreement to the most current version of these Terms and Conditions.

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General Provisions
​The failure by 7 Star Lodges to enforce any right or provision under these Terms and Conditions does not constitute a waiver of that provision or any other provision of these Terms and Conditions. If any provision of these Terms and Conditions is determined to be invalid or unenforceable by a court of competent jurisdiction, the other provisions remain in full force and effect.

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Applicable Law
​The Site (excluding any linked third party sites) and services are controlled by 7 Star Lodges. By accessing the website and using the services, you accept that any disputes about the website and services or the content are to be determined by the courts having jurisdiction in South Africa. This site may be accessed throughout South Africa and overseas. 7 Star Lodges makes no representation that the content of the website or provision of the services complies with the laws (including intellectual property laws) of any country outside South Africa. If you access this site from outside South Africa, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

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Dispute Resolution
Any disputes arising from this Agreement shall first be addressed through good-faith negotiations between the parties. If unresolved, disputes shall be referred to mediation under the rules of the Arbitration Foundation of Southern Africa (AFSA) before any legal action. This does not limit rights under the Consumer Protection Act or other applicable laws.